La telesalud implica usar la tecnología para brindar atención médica virtualmente. Todas las visitas de Hazel son "visitas virtuales", a través de una tablet, una computadora u otro dispositivo inteligente.
¿Cuál es el horario de atención?
Los servicios de salud mental* están disponibles de lunes a viernes de 7 a. m. a 7 p. m. hora local. Los servicios de salud física están disponibles de lunes a viernes de 7 a. m. a 5 p. m. hora local. Las consultas por crisis solo están disponibles en la escuela, durante el horario escolar.
¿Hazel sirve para emergencias?
Hazel no reemplaza la sala de emergencias. Si un niño necesita atención médica inmediata, LLAME AL 911.
¿Qué afecciones trata Hazel?
Los protocolos y las pautas de Hazel se basan en evidencia y se fundamentan en las pautas de American Telemedicine Association y American Academy of Pediatrics. Si algo está fuera de nuestro alcance, llamaremos al tutor legal para sugerirle los siguientes pasos.
¿Puede mi hijo estar en un estado diferente al de su escuela para acceder a una visita en casa?
No. Según las leyes que rigen la telesalud, los estudiantes deben estar físicamente presentes en el mismo estado en el que está autorizado su proveedor de telesalud. Esto significa que si están fuera del estado, no podrán unirse a la visita.
¿Cómo inscribo a mi hijo en Hazel Health?
Complete los formularios de consentimiento que brinda la escuela. Cada niño necesita un formulario de consentimiento firmado. Puede encontrar el formulario de consentimiento de su distrito en www.hazel.co/get-hazel..
¿Con qué edades trabaja Hazel?
Atendemos las necesidades de salud física y salud mental de todos los estudiantes de K-12. Las derivaciones de salud mental suelen ser para niños de 8 años en adelante.
¿Qué pasa si mi hijo no tiene un proveedor de atención primaria?
Hazel trabajará para establecer relaciones con proveedores de atención primaria de la comunidad y puede ayudar a encontrar a aquellos que estén disponibles.
¿Hazel programa citas?
Las visitas de salud física están disponibles en cuestión de minutos. Las sesiones de terapia de salud mental se programan con antelación.
¿Qué sucede si mi hijo ya tiene un proveedor de atención primaria?
Hazel no reemplaza al médico habitual de su hijo. Si su hijo ya tiene un proveedor de atención primaria (PCP), debe mantener esa relación y seguir el calendario de visitas de control (una visita cada año para niños de 5 a 18 años de edad). Hazel se compromete a ponerse en contacto con el PCP del estudiante. Hazel puede coordinar con los PCP de los estudiantes cuando sea clínicamente adecuado para garantizar la continuidad de la atención. La comunicación con proveedores externos solo puede darse si el tutor legal dio su consentimiento por escrito, el cual se obtiene durante la inscripción en Hazel.
Who are the Hazel providers and what are their credentials?
Physical health providers are state licensed Physicians, Nurse Practitioners and Physician Associates. Mental health providers are licensed Social Workers, Marriage and Family Therapists, Licensed Professional Counselors, and Licensed Mental Health Counselors.
Do Hazel providers speak languages other than English?
Yes, over 40% of Hazel's providers are bilingual, speaking 19 languages collectively, including English, Spanish, French, Haitian Creole, Vietnamese, Gujarati, Armenian, Croatian, Korean, Tagalog, Lokano dialect, Hawaiian Pidgin, Samoan, Sign Language, and more.
Are Hazel providers diverse?
Yes! Our provider network reflects the communities we serve, ensuring students receive care from trusted professionals that understand their lives and needs.
¿Cuántas sesiones de terapia recibe cada niño?
Cada estudiante suele realizar una visita de admisión más seis semanas o dos meses de sesiones semanales antes de obtener el alta del programa de Hazel. El programa es a corto plazo: si su hijo necesita apoyo de salud mental a largo plazo, lo ayudaremos a encontrar opciones en su comunidad y a ponerse en contacto con ellas. Nuestros proveedores pueden recurrir a su criterio clínico para prestar servicios de atención después de dos meses, según el caso, si el estudiante tiene dificultades para acceder a la atención a largo plazo.
¿Cómo se deriva a los estudiantes a la terapia?
El personal de la escuela, los tutores legales y los proveedores de salud física de Hazel pueden derivar a los estudiantes a terapia. Si busca derivar a su hijo a la terapia de Hazel, llame al 1-800-76-HAZEL (42935) para solicitar una derivación. Solo los estudiantes inscritos activamente en una escuela asociada a Hazel son elegibles para acceder a los servicios.
¿Pueden volver a inscribirse los estudiantes que ya hayan participado en el programa de salud mental de Hazel?
Nuestro equipo clínico usará su criterio para determinar si un estudiante puede volver a inscribirse en los servicios de salud mental, en función del tiempo que haya transcurrido desde el alta, la asistencia a sesiones anteriores y los resultados del programa. Si surge un nuevo problema clínico, o si trascurrieron al menos sesenta días desde el alta del estudiante y se intentó realizar un seguimiento exhaustivo con los recursos a largo plazo que Hazel había brindado anteriormente (si corresponde), Hazel puede aceptar la reinscripción. Para consultas sobre la reinscripción, llame al 1-800-76-HAZEL (42935).
How many physical health visits does each child get?
No hay ningún límite.
Can Hazel provide sexual or reproductive health services?
Hazel Health will not evaluate or treat symptoms related to sexually transmitted infections or pregnancy, nor prescribe or recommend contraception.
¿Los proveedores de Hazel pueden derivar a mi hijo a un especialista?
Hazel providers will communicate with your child’s primary care provider when a referral to a specialist is needed. Most insurance companies (including Medicaid) require that referrals to specialists are made directly by the primary care provider.
Does Hazel offer immunizations?
No, Hazel does not offer immunizations.
¿Cuál es el costo de Hazel para las familias?
Para el año escolar actual, los servicios de Hazel Health se ofrecen sin costo para las familias.
¿Qué ocurre si el estudiante no tiene una tarjeta de seguro?
Si no tiene una tarjeta de seguro, los padres o tutores deberán brindar la mayor cantidad de información posible en el formulario de consentimiento. Los padres o tutores pueden llamar a Hazel Health en cualquier momento con detalles adicionales, si los hubiera.
Will Hazel Health cover the cost of prescriptions from a Hazel Health visit or fees associated with referrals made?
Over-the-counter medication administered during a Hazel Health visit at school is provided at no cost. If a Hazel provider recommends a prescription from a pharmacy or a referral to an outside provider, the family is responsible for any out-of-pocket cost.
An Explanation of Benefits (EOB) was received in the mail, is money owed to Hazel?
Hazel bills insurance to cover the cost of the visit whenever possible, so there is no out-of-pocket cost for families. Once a visit is completed, a family may receive an explanation of benefits (EOB) in the mail. If an EOB is received, this is NOT a bill. The EOB is a record indicating a visit occurred and was billed to insurance, not to the student/family. No additional action is needed.
Why is insurance information required for a Hazel visit?
Hazel Health has partnered with your school to cover your cost of services so that there is no cost to your family. We will bill your insurance to cover the cost of your visit, so there is no cost to you.
Is Hazel HIPAA compliant?
Yes.
Is my child’s medication information shared with school site personnel?
Sí, en virtud de la Ley de Privacidad y Derechos Educativos de la Familia (FERPA), las historias clínicas se pueden brindar a los administradores con las credenciales correspondientes (es decir, directores).
Does Hazel administer COVID-19 vaccinations?
No.
How is patient information protected? Who can access it, and is it ever sent to a third party?
Hazel Health complies with all HIPAA and FERPA requirements. With the appropriate written consent, Hazel Health shares patient information such as date of birth, name, gender, allergies, summary info about medications, and other information (e.g. what’s on the consent form) with the school and for insurance verification and billing.
¿Qué pasa si tengo más preguntas?
You can contact Hazel directly at 1-800-76-HAZEL or visit this page for more information.
¿Mi hijo puede acudir a un terapeuta de Hazel si también se atiende con otro terapeuta de mi comunidad?
En cumplimiento con las normas de la industria de la salud mental, no podemos duplicar los servicios de terapia que ya brinda otro terapeuta. Informe a su terapeuta si tiene acceso a algún otro servicio de salud mental durante su visita de admisión, para que pueda determinar si es apropiado desde el punto de vista clínico que siga el programa de Hazel.
¿Por qué Hazel Health pide información sobre el seguro si las visitas de Hazel Health son sin costo para las familias?
When families give their consent and provide insurance information, Hazel Health can bill insurance, just like any other healthcare provider. This helps us get reimbursed for the services we provide to students, making sure that some or all of the visit cost is covered by insurance whenever possible. A portion of the fee that districts pay Hazel as a platform fee is used to offset any out-of-pocket expenses not covered by insurance.
Once care has been provided, having access to insurance information also helps to better coordinate support of families, such as by sharing referral recommendations or ordering prescriptions, to apply a more integrated approach to physical and mental health care for students. Additionally, knowing which plans our families have helps us identify the health plans that Hazel Health should contract with so that the visit cost can be covered by insurance whenever possible.
Who is paying for this if you are not going to bill families?
When families give their consent and provide insurance information, Hazel Health can bill insurance, just like any other healthcare provider. This helps us get reimbursed for the services we provide to students, making sure that some or all of the visit cost is covered by insurance whenever possible. A portion of the fee that districts pay Hazel as a platform fee is used to offset any out-of-pocket expenses not covered by insurance.
Will Hazel Health bill insurance for a visit without notifying the parent/guardian?
If the parent/guardian has consented to Hazel Health’s services, then the parent/guardian has consented for Hazel Health to bill insurance for services rendered.
Are there options for a family to pay a cash price?
Currently, Hazel Health does not bill families or accept direct payments from families for our services.
If the student has insurance separate from the parent/guardian, are they the policyholder?
When filling out insurance information on the consent form, the parent/guardian should look at the insurance card for the student, or an online portal from the insurance organization, to find the correct information. In many cases, each student will have insurance and be the policyholder. If the student’s insurance card is available, the parent/guardian should send us a photo of the front and back via the link text from the Hazel Health system.
If the student has insurance, but the parent/guardian does not have the information, how will this affect the consent being approved?
At this time, the consent will be processed as usual. Additional outreach to the family will be conducted if needed during a mental health referral or physical health visit.
Will a Hazel Health visit count toward an insurance deductible?
Hazel Health visits can count toward an insurance deductible. Hazel currently cannot research individuals’ insurance coverage terms. To better understand how a Hazel Health visit could impact a deductible, we encourage families to contact their health plan to ask any questions about the plan's coverage and benefits for each child.
Hazel Health does not bill families directly, and there are no out-of-pocket costs for health visits. No additional action is needed if a health plan does not cover a claim or a visit is denied.
Is a diagnosis required to bill insurance for services?
Providing a diagnosis is the standard of care for healthcare services and occurs regardless of billing when clinically appropriate. As part of our physical health services and mental health intake process, our providers use their clinical judgment to provide a diagnosis, which can help determine the best treatment methods and modalities for the child.
To bill a visit, a diagnosis is required for both mental health and physical health visits, but as outlined above, a diagnosis is a fundamental aspect of our care delivery.
How is insurance information protected? Who can access it, and is it ever sent to a third party?
All student health and insurance information shared with Hazel Health is confidential and in compliance with HIPAA, Hazel’s Notice of Privacy Practices and Consent, and state privacy laws. Student information is stored on Hazel Health’s highly secure, fully encrypted digital records platform. For continuity of care and additional coordination efforts, Hazel Health may share insurance information with other healthcare entities (e.g., pharmacies, health plans, or community-based organizations for continuing care) as outlined in the Notice of Privacy Practices and Consent.
Hazel and Hazel Health’s employees may view insurance information for consent review, insurance review, and billing. Hazel partners with third parties for specific insurance and billing-related functions, with whom data is shared in a HIPAA-compliant manner. Hazel and Hazel Health will never sell the information to a third party.
¿Los estudiantes indocumentados pueden usar Hazel Health?
Sí. No es obligatorio que los estudiantes sean ciudadanos para que puedan acceder a los servicios de Hazel Health. Cualquier estudiante, sin importar su condición con respecto a la ciudadanía, puede usar Hazel Health.
What if a student wants to consent to mental health services without their parent or guardian knowing?
Some states do allow minor consent. Two things must be true in order for students to consent for themselves: (1) they are of the right age based on state’s laws and (2) the district where their school is located has opted in for minor self-consent through Hazel. All documentation related to these visits is only accessible to the student. No information about these visits is released to the schools or districts.
Ayude a sus estudiantes a prosperar con Hazel Health