HAZEL HEALTH, INC. (“we, “us”, “our” or “Company”) operates the www.hazel.co and my.hazel.co websites (“Sites”) and partners with Telehealth USA to provide telemedicine services. This policy applies to our websites as well as to the services and applications we and Telehealth Services USA provide, collectively known as the “Services.” Last reviewed and updated September 3, 2024.
We are committed to ensuring that your personal information shared over our Sites and/or Services is protected and kept confidential. By accepting Company’s Terms of Use or providing information to us via our Site, you consent to the use and disclosure of personally identifiable information as outlined in this Privacy Policy. Please note that the use and disclosure of such information is also subject to the practices of the health care providers with whom you may interact through the Services, as described in the Notice of Privacy Practices which is provided to you by such providers.
Recopilación de información
Protected Health Information (PHI) is information that includes, but is not limited to, identifying data such as name, social security number, address, contact information, as well as information about personal health issues and insurance submitted through the Services. Personally Identifiable Information (PII) may include all such types of information, except for health- or health-care-specific information. We aim to protect both types of information.
We collect PHI and other PII that you voluntarily submit. We know that privacy is of the utmost importance. We vigorously believe in keeping confidential any and all personally identifiable information that identifies an individual whether or not it relates to an individual’s past, present, or future physical or mental health condition.
As a Business Associate of health care providers that are Covered Entities under the federal health care privacy and security rules (HIPAA and HITECH), we maintain Protected Health Information (PHI) in compliance with these rules when applicable under our contractual obligations with health care providers. We collect information solely for the purposes of providing the Services, marketing and promoting our Services to you and for market research data. We use this information ourselves and we share it as needed with our partners solely for their performance of contracted services for us. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
You have the opportunity to “opt out” of receiving direct marketing or market research information by emailing us at privacy@hazel.co.
We maintain web logs to record data about all visitors who use the Sites and interact with the Services and we will store this information. These logs may contain IP address information, types of operating system you use, the date and time you visited the site, and information about the type of device you use to connect to the Services, the Sites pages you visited.
Todos los registros web están almacenados de forma segura y pueden acceder a ellos una cantidad muy limitada de empleados y contratistas, que deben cumplir con pautas estrictas de seguridad y privacidad de los datos del usuario.
“Cookies”
We may collect and process information about your use of the Services, such as the Sites pages you visit and the webSites you came from. Such information is used by us to help improve the contents of the Sites and the Services and to compile aggregate statistics about the use of our Sites and the Services for internal, market research purposes. In doing this, we may install “cookies” that collect the domain name of the user, your internet service provider, your operating system, and the date and time of access. A cookie is a small piece of information which is sent to your browser and stored on your computer or other device. Cookies do not damage your device. You can set your browser to notify you when you receive a cookie. This will enable you to decide if you want to accept it or not. If you do not accept cookies, you may not be able to use all functionality of your browser software or this Site. We may obtain the services of outside parties to assist us in collecting and processing information collected through cookies.
Internet Tags
We may also use internet tags (also known as action tags, web beacons, single-pixel GIFs, clear GIFs, invisible GIFs and 1-by-1 GIFs) and cookies through the Services and may deploy these tags/cookies through a third-party advertising partner or a web analytical service partner which may be located and store the respective information (including your IP address) in a foreign country. These tags/cookies may be placed both on online advertisements that bring users to the Services and on different pages of the Site. We use this technology to measure the visitors’ responses to the Sites and the Services and the effectiveness of our advertising campaigns (including how many times a page is opened and which information is consulted) as well as to evaluate your use of the Services. The third-party partner or the web analytical service partner may be able to collect data about visitors to the Sites and other sites because of these internet tags/cookies, may compose reports regarding the Site’s activity for us and may provide further services which are related to the use of the Sites and the internet. They may provide such information to other parties if there is a legal requirement that they do so, or if they hire the other parties to process information on their behalf. If you would like more information about web tags and cookies associated with on-line advertising or to opt-out of third-party collection of this information, please visit the Network Advertising Initiative webSites http://www.networkadvertising.org. (We are not affiliated with the Networking Advertising Initiative in any way.) If you opt out, please be advised that your user experience will be degraded.
Datos no personales
Podemos usar información no personal para convertir datos en información útil. Este proceso de explotación de datos se realiza de forma general, no es personal, y le permite a la Empresa encontrar correlaciones y patrones en los datos.
We do not provide any personal information to third party sites that display our interest-based ads. However, third parties (including the ad networks, ad-serving companies, and other service providers they may use) may assume that users who interact with or click on a personalized ad or content are part of the group that the ad or content is directed towards (for example, users in the Southwest who have experienced ear infections). Also, some third parties may provide us information about you (such as the sites where you have been shown ads or demographic information) from offline and online sources that we may use to provide you with more relevant and useful advertising.
Intercambio de información
We share Protected Health Information (PHI) and Personally Identifiable Information (PII) as permitted or required by law and as authorized by you as described in the Terms of Use, this Privacy Policy, or otherwise.
Contratamos a otras personas y empresas para que realicen algunas actividades por nosotros: análisis de datos, asistencia de marketing, procesamiento de pagos con tarjeta de crédito y prestación de servicios al cliente, entre otras. Para realizarlas, tienen acceso a la información anónima y personal necesaria, pero no pueden usarla con otros fines. El acceso a esta información les permitirá prestar servicios de forma más eficaz y eficiente tanto para usted como para nosotros.
For example: your IP address may be used to estimate your location and personalize your experience with the Services; we may share information such as IP address, user name, email address and cookie and web beacon information with third parties in order to personalize your experience; your IP address and email address and the page you are viewing may be shared with a third party that operates the customer service “chat” feature for our Services; and aggregate data about IP addresses, pages loaded, time to load pages and errors encountered may be used by third-party performance monitoring and improvement products.
Puede exigirse a los terceros que divulguen la información, como se describe en la sección siguiente titulada “Divulgaciones de acuerdo con la ley".
Seguridad de la información recopilada
We use account information in a password-protected environment as a security measure to protect your data. We use administrative, physical and technical safeguards to protect data. We maintain a high level of data protection via safeguards such as data backup, audit controls, access controls, and industry standard data encryption during transmission and storage.
In addition, we urge you to take precautionary measures in maintaining the integrity of your data. Please be responsible in making sure no one can see or has access to your personal account and log-in/password information. If you use a public computer, e.g., at a library or a university, always remember to log out of the Sites or Services. Please remember that use of the Sites or the Services is at your own risk and Hazel cannot and does not guarantee the security of information sent to, or received by it.
If you use our Sites or Services through your employer’s computer network or through an internet café, library or other potentially non-secure internet connection, such use is at your own risk. It is your responsibility to check beforehand on your employer’s or such other site’s privacy and security policy with respect to Internet use.
We are not responsible for your handling, sharing, re-sharing and/or distribution of your personal health information. Moreover, if you forward Personal Health Information (PHI) electronically to another person on or off the Sites or Service, we are not responsible for any harm or other consequences from third party use or re-sharing of your information.
Autorrevisión de datos y posibilidad de borrar la información de su cuenta
Puede solicitar la eliminación de toda información personal y desautorizar la recopilación de información personal en el futuro. Para ello, escríbanos a privacy@hazel.co.
Sitios de terceros y relaciones confiables
Como se mencionó antes, la Empresa es socio comercial de los proveedores de atención médica en virtud de la Ley de Portabilidad y Responsabilidad del Seguro Médico (HIPAA) y compartimos información con los proveedores de atención médica que prestan servicios a personas, y ellos comparten información con nosotros, para los fines relacionados con el tratamiento, el pago y operaciones de atención médica, y otros procedimientos conforme a lo acordado o autorizado por usted.
Our Sites contain links to other sites. We do not share your Personally Identifiable Information (PII) with those sites (unless you specifically authorize such sharing) and are not responsible for their privacy procedures. We seek to work with trusted partners and organizations that will adhere to similar privacy and ethical standards, however, we encourage you to learn their particular privacy policies.
Divulgaciones de acuerdo con la ley
We disclose Personally Identifiable Information (PII) about you as required or permitted by law, including complying with legal process (for example, we may disclose your information as necessary to comply with an authorized civil, criminal or regulatory investigation). We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities and may, in our sole discretion, disclose personal information or other information to satisfy any law, regulation, subpoena, or government request. We reserve the right to release personal information or other information about users who we believe are engaged in illegal activities or are otherwise in violation of our Terms of Use, even without a subpoena, warrant or court order, if we believe, in our sole discretion, that such disclosure is necessary or appropriate to operate our Sites or to protect our rights or property, or that of our affiliates, or our officers, directors, employees, agents, third-party content providers, suppliers, sponsors, or licensors. We also reserve the right to report to law enforcement agencies any activities we reasonably believe in our sole discretion to be unlawful. If we are legally compelled to disclose information about you to a third party, we will attempt to notify you by sending an email to the email address in our records unless doing so would violate the law or unless you have not provided your email address to us.
Niños
No permitimos a sabiendas que personas menores de 18 años creen cuentas para acceder al Sitio.
Residentes de California
De conformidad con la sección 1798.83 del Código Civil de California, los residentes del estado de California tienen derecho a solicitar a las empresas que realizan negocios en California cierta información sobre la divulgación que hace Hazel dentro del año calendario anterior a la divulgación de información personal de dicho residente de California a terceros (y, en algunos casos, afiliados) para sus fines de marketing directo. Como alternativa, la ley establece que una empresa puede estar en cumplimiento, como lo hace Hazel, si revela en su política de privacidad que ofrece a los consumidores la opción (de renuncia o aceptación) del intercambio de información personal con terceros y afiliados a los fines del marketing directo de dichos terceros y afiliados, así como la información sobre cómo ejercer dicha opción.
Modificaciones en la Política de Privacidad
We may amend our Privacy Policy in the future. In the event changes are made, we will be sure to post changes at the Sites and at other places we deem appropriate.
Preguntas o sugerencias
Si tiene alguna pregunta o sugerencia sobre cómo podemos mejorar nuestra Política de Privacidad con respecto a la información personal, escríbanos a privacy@hazel.co.