Política de privacidad

‍‍HAZEL HEALTH, INC. (“we, “us”, “our” or “Company”) operates the www.hazel.co and my.hazel.co websites (“Sites”) and partners with Telehealth USA to provide telemedicine services. This policy applies to our websites as well as to the services and applications we and Telehealth Services USA provide, collectively known as the “Services.” Last reviewed and updated September 3, 2024.

We are committed to ensuring that your personal information shared over our Sites and/or Services is protected and kept confidential. By accepting Company’s Terms of Use or providing information to us via our Site, you consent to the use and disclosure of personally identifiable information as outlined in this Privacy Policy. Please note that the use and disclosure of such information is also subject to the practices of the health care providers with whom you may interact through the Services, as described in the Notice of Privacy Practices which is provided to you by such providers.

Recopilación de información

Protected Health Information (PHI) is information that includes, but is not limited to, identifying data such as name, social security number, address, contact information, as well as information about personal health issues and insurance submitted through the Services. Personally Identifiable Information (PII) may include all such types of information, except for health- or health-care-specific information. We aim to protect both types of information.

We collect PHI and other PII that you voluntarily submit. We know that privacy is of the utmost importance. We vigorously believe in keeping confidential any and all personally identifiable information that identifies an individual whether or not it relates to an individual’s past, present, or future physical or mental health condition.

As a Business Associate of health care providers that are Covered Entities under the federal health care privacy and security rules (HIPAA and HITECH), we maintain Protected Health Information (PHI) in compliance with these rules when applicable under our contractual obligations with health care providers. We collect information solely for the purposes of providing the Services, marketing and promoting our Services to you and for market research data. We use this information ourselves and we share it as needed with our partners solely for their performance of contracted services for us. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

You have the opportunity to “opt out” of receiving direct marketing or market research information by emailing us at privacy@hazel.co.

We maintain web logs to record data about all visitors who use the Sites and interact with the Services and we will store this information. These logs may contain IP address information, types of operating system you use, the date and time you visited the site, and information about the type of device you use to connect to the Services, the Sites pages you visited.

Todos los registros web están almacenados de forma segura y pueden acceder a ellos una cantidad muy limitada de empleados y contratistas, que deben cumplir con pautas estrictas de seguridad y privacidad de los datos del usuario.

“Cookies”

We may collect and process information about your use of the Services, such as the Sites pages you visit and the webSites you came from. Such information is used by us to help improve the contents of the Sites and the Services and to compile aggregate statistics about the use of our Sites and the Services for internal, market research purposes. In doing this, we may install “cookies” that collect the domain name of the user, your internet service provider, your operating system, and the date and time of access. A cookie is a small piece of information which is sent to your browser and stored on your computer or other device. Cookies do not damage your device. You can set your browser to notify you when you receive a cookie. This will enable you to decide if you want to accept it or not. If you do not accept cookies, you may not be able to use all functionality of your browser software or this Site. We may obtain the services of outside parties to assist us in collecting and processing information collected through cookies.

‍Internet Tags

We may also use internet tags (also known as action tags, web beacons, single-pixel GIFs, clear GIFs, invisible GIFs and 1-by-1 GIFs) and cookies through the Services and may deploy these tags/cookies through a third-party advertising partner or a web analytical service partner which may be located and store the respective information (including your IP address) in a foreign country. These tags/cookies may be placed both on online advertisements that bring users to the Services and on different pages of the Site. We use this technology to measure the visitors’ responses to the Sites and the Services and the effectiveness of our advertising campaigns (including how many times a page is opened and which information is consulted) as well as to evaluate your use of the Services. The third-party partner or the web analytical service partner may be able to collect data about visitors to the Sites and other sites because of these internet tags/cookies, may compose reports regarding the Site’s activity for us and may provide further services which are related to the use of the Sites and the internet. They may provide such information to other parties if there is a legal requirement that they do so, or if they hire the other parties to process information on their behalf. If you would like more information about web tags and cookies associated with on-line advertising or to opt-out of third-party collection of this information, please visit the Network Advertising Initiative webSites http://www.networkadvertising.org. (We are not affiliated with the Networking Advertising Initiative in any way.) If you opt out, please be advised that your user experience will be degraded.

Datos no personales

Podemos usar información no personal para convertir datos en información útil. Este proceso de explotación de datos se realiza de forma general, no es personal, y le permite a la Empresa encontrar correlaciones y patrones en los datos.

We do not provide any personal information to third party sites that display our interest-based ads. However, third parties (including the ad networks, ad-serving companies, and other service providers they may use) may assume that users who interact with or click on a personalized ad or content are part of the group that the ad or content is directed towards (for example, users in the Southwest who have experienced ear infections). Also, some third parties may provide us information about you (such as the sites where you have been shown ads or demographic information) from offline and online sources that we may use to provide you with more relevant and useful advertising.

Aviso sobre las Prácticas de Privacidad: Entidad Cubierta Afiliada de Hazel Health Services

For purposes of this Notice, when we refer to “you” or “your,” we mean you as a patient or you as the provider of information about a minor patient.
 

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
 

This Notice of Privacy Practices (the “Notice”) describes how Telehealth Services USA or Telehealth Services South d/b/a Hazel Health Services and the members of its Affiliated Covered Entity (collectively “we” or “our”) may use and disclose your protected health information to carry out treatment, payment or business operations and for other purposes that are permitted or required by law. An Affiliated Covered Entity is a group of health care providers under common ownership or control that designates itself as a single entity for purposes of compliance with the Health Insurance Portability and Accountability Act (“HIPAA”). The members of the Hazel Health Services Affiliated Covered Entity will share protected health information with each other for the treatment, payment, and health care operations of the Hazel Health Services Affiliated Covered Entity and as permitted by HIPAA and this Notice of Privacy Practices. For a complete list of the members of the Hazel Health Services Affiliated Covered Entity, please contact the Hazel Health Services Privacy Office.
 

La “información médica protegida” (protected health information, “PHI”) es información sobre usted, que incluye su información demográfica, que puede identificarlo y que está relacionada con su condición o salud física pasada, presente o futura, tratamiento o pago de servicios de atención médica. Este Aviso también describe sus derechos de acceso y control de su información médica protegida. 

USOS Y REVELACIONES DE SU INFORMACIÓN MÉDICA PROTEGIDA: 

Nuestros proveedores de atención médica, nuestro personal y otros fuera de nuestra oficina que participan en su atención y tratamiento pueden usar y revelar su información médica protegida para prestarle servicios de atención médica, para apoyar nuestras operaciones comerciales, para obtener pagos por su atención y para todo uso autorizado o exigido por la ley. 

TRATAMIENTO: 

Nosotros usaremos y revelaremos su información médica protegida para prestar, coordinar y administrar su atención médica y todo servicio relacionado. Esto incluye la coordinación y administración de su atención médica con terceros. Por ejemplo, su información médica protegida puede compartirse con un proveedor de atención médica a quien usted haya sido remitido para así garantizar la accesibilidad de la información necesaria para diagnosticarlo o tratarlo. 

PAGO: 

Su información médica protegida puede usarse para cobrar u obtener el pago por sus servicios de atención médica. Esto puede incluir determinadas actividades que su seguro médico puede desempeñar antes de aprobar o pagar por sus servicios, como determinar la elegibilidad o cobertura de beneficios de seguro médico y revisar la necesidad médica de los servicios que se le prestaron. 

OPERACIONES DE ATENCIÓN MÉDICA: 

We may use or disclose, as needed, your protected health information in order to support the business activities of this office. These activities include, but are not limited to, improving quality of care, providing information about treatment alternatives or other health related benefits and services, development or maintaining and supporting computer systems, legal services, and conducting audits and compliance programs, including fraud, waste and abuse investigations.

USES AND DISCLOSURES THAT DO NOT REQUIRE YOUR AUTHORIZATION: 

Nosotros podemos usar y revelar su información médica protegida, en las siguientes situaciones, sin su autorización. Estas situaciones incluyen los siguientes usos y revelaciones: según lo exija la ley; para fines de salud pública; para fines de supervisión de atención médica; para denunciar abusos o descuidos; conforme a los requisitos de la Administración de Alimentos y Medicamentos (Food and Drug Administration); en relación con procedimientos jurídicos; para fines del orden público; a médicos forenses, directores de funerarias y agencias de donación de órganos; para determinados fines de investigación; para determinadas actividades relacionadas con el delito; para determinadas actividades militares y para fines de seguridad nacional; para informes de indemnización de trabajadores; en relación con determinados informes de presos; y otros usos y revelaciones exigidos. Según la ley, debemos compartir determinada información con usted, si nos lo pide, y cuando lo exija el secretario del Departamento de Salud y Servicios Humanos (Department of Health and Human Services) para investigar y determinar si cumplimos los requisitos de la Ley de Responsabilidad y Portabilidad del Seguro Médico (HIPAA). Las leyes estatales pueden restringir aún más estas revelaciones. 

USOS Y REVELACIONES QUE REQUIEREN SU AUTORIZACIÓN: 

Otros usos y revelaciones permitidos y exigidos se harán únicamente con su consentimiento, autorización u oportunidad de oponerse, a menos que lo permita o exija la ley. Sin su autorización, tenemos expresamente prohibido usar o revelar su información médica protegida para fines comerciales. No podemos vender su información médica protegida sin su autorización. No se usará su información médica protegida para fines de recaudación de fondos. Si nos da su autorización para hacer determinados usos y revelaciones de su información, puede revocar dicha autorización, en cualquier momento, por escrito, excepto en lo que concierne a las medidas que ya hayamos tomado basándonos en el uso o revelación indicados en su autorización. 

SUS DERECHOS SOBRE SU INFORMACIÓN MÉDICA PROTEGIDA: 

You have the right to inspect and copy your protected health information.
 

You may request access to or an amendment of your protected health information.
 

You have the right to request a restriction on the use or disclosure of your protected health/personal information. Your request must be in writing and state the specific restriction requested and to whom you want the restriction to apply. We are not required to agree to a restriction that you may request, except if the requested restriction is on a disclosure to a health plan for a payment or health care operations purpose regarding a service that has been paid in full out-of-pocket.
 

You have the right to request to receive confidential communications from us by alternative means or at an alternate location. We will comply with all reasonable requests submitted in writing which specify how or where you wish to receive these communications. You have the right to request an amendment of your protected health information. If we deny your request for amendment, you have the right to file a statement of disagreement with us. We may prepare a rebuttal to our statement and we will provide you with a copy of any such rebuttal.
 

You have the right to receive an accounting of certain disclosures of your protected health information that we have made, paper or electronic, except for certain disclosures which were pursuant to an authorization, for purposes of treatment, payment, healthcare operations (unless the information is maintained in an electronic health record); or for certain other purposes.
 

You have the right to obtain a paper copy of this Notice, upon request, even if you have previously requested its receipt electronically by e-mail.
 

Póngase en contacto con privacy@hazel.co para solicitar cualquiera de los puntos antes mencionados.

REVISIONES DE ESTE AVISO: 

We reserve the right to revise this Notice and to make the revised Notice effective for protected health information we already have about you as well as any information we receive in the future. You are entitled to a copy of the Notice currently in effect. Any significant changes to this Notice will be posted on our website. 

VIOLACIÓN DE INFORMACIÓN MÉDICA: 

We will notify you if a reportable breach of your unsecured protected health information is discovered. Notification will be made to you no later than 60 days from the breach discovery and will include a brief description of how the breach occurred, the protected health information involved and contact information for you to ask questions.

QUEJAS: 

Complaints about this Notice or how we handle your protected health information should be directed to our HIPAA Privacy Officer at privacy@hazel.co. If you are not satisfied with the manner in which a complaint is handled you may submit a formal complaint to the Department of Health and Human Services, Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696 6775, or visiting www.hhs.gov. We will not retaliate against you for filing a complaint.


We must follow the duties and privacy practices described in this Notice. We will maintain the privacy of your protected health information and to notify affected individuals following a breach of unsecured protected health information. If you have any questions about this Notice, please contact us at (415) 424-4266 and ask to speak with our HIPAA Privacy Officer or e mail at privacy@hazel.co. To submit a complaint in writing, please complete this form and send it to Hazel Health’s Compliance Department at compliance_report@hazel.co or via mail using the address at the bottom of the form.

Intercambio de información

We share Protected Health Information (PHI) and Personally Identifiable Information (PII) as permitted or required by law and as authorized by you as described in the Terms of Use, this Privacy Policy, or otherwise.

Contratamos a otras personas y empresas para que realicen algunas actividades por nosotros: análisis de datos, asistencia de marketing, procesamiento de pagos con tarjeta de crédito y prestación de servicios al cliente, entre otras. Para realizarlas, tienen acceso a la información anónima y personal necesaria, pero no pueden usarla con otros fines. El acceso a esta información les permitirá prestar servicios de forma más eficaz y eficiente tanto para usted como para nosotros.

For example: your IP address may be used to estimate your location and personalize your experience with the Services; we may share information such as IP address, user name, email address and cookie and web beacon information with third parties in order to personalize your experience; your IP address and email address and the page you are viewing may be shared with a third party that operates the customer service “chat” feature for our Services; and aggregate data about IP addresses, pages loaded, time to load pages and errors encountered may be used by third-party performance monitoring and improvement products.

Puede exigirse a los terceros que divulguen la información, como se describe en la sección siguiente titulada “Divulgaciones de acuerdo con la ley".

Seguridad de la información recopilada

We use account information in a password-protected environment as a security measure to protect your data. We use administrative, physical and technical safeguards to protect data. We maintain a high level of data protection via safeguards such as data backup, audit controls, access controls, and industry standard data encryption during transmission and storage. 

In addition, we urge you to take precautionary measures in maintaining the integrity of your data. Please be responsible in making sure no one can see or has access to your personal account and log-in/password information. If you use a public computer, e.g., at a library or a university, always remember to log out of the Sites or Services. Please remember that use of the Sites or the Services is at your own risk and Hazel cannot and does not guarantee the security of information sent to, or received by it.

If you use our Sites or Services through your employer’s computer network or through an internet café, library or other potentially non-secure internet connection, such use is at your own risk. It is your responsibility to check beforehand on your employer’s or such other site’s privacy and security policy with respect to Internet use.

We are not responsible for your handling, sharing, re-sharing and/or distribution of your personal health information. Moreover, if you forward Personal Health Information (PHI) electronically to another person on or off the Sites or Service, we are not responsible for any harm or other consequences from third party use or re-sharing of your information.

Autorrevisión de datos y posibilidad de borrar la información de su cuenta

Puede solicitar la eliminación de toda información personal y desautorizar la recopilación de información personal en el futuro. Para ello, escríbanos a privacy@hazel.co.

Sitios de terceros y relaciones confiables

Como se mencionó antes, la Empresa es socio comercial de los proveedores de atención médica en virtud de la Ley de Portabilidad y Responsabilidad del Seguro Médico (HIPAA) y compartimos información con los proveedores de atención médica que prestan servicios a personas, y ellos comparten información con nosotros, para los fines relacionados con el tratamiento, el pago y operaciones de atención médica, y otros procedimientos conforme a lo acordado o autorizado por usted.

Our Sites contain links to other sites. We do not share your Personally Identifiable Information (PII) with those sites (unless you specifically authorize such sharing) and are not responsible for their privacy procedures. We seek to work with trusted partners and organizations that will adhere to similar privacy and ethical standards, however, we encourage you to learn their particular privacy policies.

Divulgaciones de acuerdo con la ley

We disclose Personally Identifiable Information (PII) about you as required or permitted by law, including complying with legal process (for example, we may disclose your information as necessary to comply with an authorized civil, criminal or regulatory investigation). We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities and may, in our sole discretion, disclose personal information or other information to satisfy any law, regulation, subpoena, or government request. We reserve the right to release personal information or other information about users who we believe are engaged in illegal activities or are otherwise in violation of our Terms of Use, even without a subpoena, warrant or court order, if we believe, in our sole discretion, that such disclosure is necessary or appropriate to operate our Sites or to protect our rights or property, or that of our affiliates, or our officers, directors, employees, agents, third-party content providers, suppliers, sponsors, or licensors. We also reserve the right to report to law enforcement agencies any activities we reasonably believe in our sole discretion to be unlawful. If we are legally compelled to disclose information about you to a third party, we will attempt to notify you by sending an email to the email address in our records unless doing so would violate the law or unless you have not provided your email address to us.

Niños

No permitimos a sabiendas que personas menores de 18 años creen cuentas para acceder al Sitio.

Residentes de California

De conformidad con la sección 1798.83 del Código Civil de California, los residentes del estado de California tienen derecho a solicitar a las empresas que realizan negocios en California cierta información sobre la divulgación que hace Hazel dentro del año calendario anterior a la divulgación de información personal de dicho residente de California a terceros (y, en algunos casos, afiliados) para sus fines de marketing directo. Como alternativa, la ley establece que una empresa puede estar en cumplimiento, como lo hace Hazel, si revela en su política de privacidad que ofrece a los consumidores la opción (de renuncia o aceptación) del intercambio de información personal con terceros y afiliados a los fines del marketing directo de dichos terceros y afiliados, así como la información sobre cómo ejercer dicha opción.

The Board of Behavioral Sciences receives and responds to complaints regarding services provided within the scope of practice of marriage and family therapists. You may contact the board online at www.bbs.ca.gov, or by calling (916) 574-7830.

Florida Residents

To file a complaint with the Attorney General of Florida, please fill out the online form. In addition, please report known or suspected abuse/neglect/exploitation of a child or vulnerable adult to the state’s Abuse Hotline at 1-800-962-2873 or online at https://reportabuse.dcf.state.fl.us or call 911.

MEDICAID OFFICE
1-877-254-1055

Complaints and grievances regarding Medicaid and Medicaid HMO’s should be directed to the following:

Agency for Health Care Administration, Department of Insurance Consumer Service Helpline
HMO Hotline 800-342-2762
800-419-3456 200 East Gaines Street,
2727 Mahan Drive, OR Larson Building,
Building 1-Mail Stop #27, Tallahassee, FL 32399
Tallahassee, FL 32308Acha.myflorida.com

Texas Residents

Complaints about physicians, as well as other licensees and registrants of the Texas Medical Board, including physician assistants, acupuncturists, and surgical assistants may be reported for investigation at the following address: Texas Medical Board, Attention: Investigations, 333 Guadalupe, Tower 3, Suite 610, P.O. Box 2018, MC-263, Austin, Texas 78768-2018. Assistance in filing a complaint is available by calling the following telephone number: 1-800-201-9353. For more information, please visit our website at www.tmb.state.tx.us

Modificaciones en la Política de Privacidad

We may amend our Privacy Policy in the future. In the event changes are made, we will be sure to post changes at the Sites and at other places we deem appropriate.

Preguntas o sugerencias

Si tiene alguna pregunta o sugerencia sobre cómo podemos mejorar nuestra Política de Privacidad con respecto a la información personal, escríbanos a privacy@hazel.co.